WHO ARE WE?

  • We provide revenue enhancement, labour and cell centre solutions. We are currently a Level 4 BBBEE.
  • Ziyabuya Staffing Solutions is South Africa’s leading labour management/call centre efficiency solution and consulting company, delivering the entire labour life cycle.
  • No one understands the art and science and call centre management quite like us!
  • Whether it helps you getting started, strategizing and/or modelling your labour force. We will maximize your call centre processes and productivity standards, resulting in higher revenue and lower costs. We have a one stop solution that caters for your specific call centre need.

 

OUR PEOPLE

  • We are passionate about what we do at Ziyabuya Staffing Solutions, each member of our dynamic team shares a common passion for what we do and the role we play in touching the lives’ of South Africans, through personal care and attention, We have an unwavering culture of customer service and an unbridled obsession for nurturing relationships.
  • We recognise that our people are most dynamic. Our competitive advantage forms the cornerstone of our success. The ethos is positive and inspirational, our people flourish not only as individuals but also as part of a team
  • Individual excellence is nurtured and rewarded. Performance is closely aligned with business values, strategy and consistently managed at every level of the business
  • We look for qualifications and experience
  • Other attributes we look for include
  • Good people skills
  • Uncompromising honesty and integrity
  • A passion of excellence
  • An eye for detail
  • Worth ethics

QUALITY ASSURED BACKGROUND SCREENING

  • Criminal Checks
  • Credit Checks
  • Matric Qualification
  • ID Verification
  • Fraud Listing
  • Driver’s License

OUTBOUND/INBOUND CALL CENTRE SOLUTIONS

  • The key to the overall success is having Agents who understand your products and services and who bring a passion to their work.
  • Our solution towards outbound / inbound customer calls will interact with your existing customer base to help protect the existing base as the most valuable resource that you have. Increasing your outputs within the centre.
  • Outsourcing your outbound / inbound operations can lower your costs significantly, improving your bottom line.
  • We will create a tailor-made labour solution that can comfortably accommodate our client’s requirements.

CALL CENTRE OPTIMAZATION

  • Dialler Optimization
  • WFM Optimization
  • Telephone Optimization
  • Gamification
  • Data Optimization
  • Debtor Communication
  • Call Centre Efficiency

CUSTOMER SERVICE OPTIMAZATION

  • Customer Care
  • Customer Experience
  • Management
  • Digital Business Transformation
  • Service Desk Outsourcing
  • Technology Infrastructure Services
  • Workforce Management
  • Business Consulting Services

SERVICE LEVEL CHAINS

  • Meeting
  • Contract
  • Recruitment
  • Implementation
  • Weekly Meetings
  • Optimization
  • Monitor
  • Monthly Meetings

CALL CENTRE MANAGEMENT SOLUTIONS

  • We’ve taken operational expertise coupled with call centre industry specific experience and fused it with labour solutions offering to provide our clients with efficiency for their call centre.
  • As an organisation we stress constant innovation in terms of labour and call centre effectiveness
  • Furthermore, with our vast experience we know exactly how to put the insights gained into operational efficiency adding immediate value to the work we do for our clients
  • It is this rapid practical implementation of information that empowers us to deliver the best labour solution and most efficient operational result in this industry.